Customer Service Representative, Fanshawe Conservation Area

Job Status: Seasonal Contract (ASAP to October 2026) Compensation: $20.23 (starting) to $24.80 per hour, plus 4% in vacation pay Vacancy Status: This posting is for an existing vacancy Hours of Work: Typically 35 hours per week (may include days, afternoons, nights, and weekends) Location: Fanshawe Conservation Area, London Application Closing Date: Open until filled. Applications will be reviewed as they are received. Have you always wanted to work with the Upper Thames River Conservation Authority? Do you want to work with a dynamic team of experts committed to improving environmental health? We have great news – now is your chance! The Customer Service Representative will carry out the day-to-day requirements for the administration, maintenance, and operations of the gate/registration office.

Responsibilities

• Assist in the daily operation of the gate/registration office, including selling daily and seasonal permits and registering campers and day-use visitors.
• Provide welcoming, respectful, and informative customer service by sharing accurate information about facilities, regulations, policies and the UTRCA mandate.
• Respond to visitor questions, concerns, and complaints in a respectful and problem-solving manner.
• Control and regulate visitor access to the Conservation Areas in accordance with established procedures.
• Maintain a professional appearance and wear the supplied UTRCA uniform as required.
• Follow all applicable UTRCA policies, regulations, and procedures.
• Contribute to a clean and safe workplace by maintaining interior and exterior areas, including gardening, cleaning, painting, and other maintenance tasks as needed.

Qualifications

• Secondary School Diploma or equivalent is required.
• Experience handling payments, including working with cash and point of sale systems.
• Knowledge and comfort working with computers.
• Ability to interact respectfully and effectively with a high volume of visitors each day.
• Strong verbal and written communication skills.
• Willingness to collaborate with colleagues and support tasks in other areas of the Conservation Area as needed.

 Certifications, Memberships, Licenses

• Valid Ontario Driver’s License and valid CPR/First Aid Certificate.

Background Check Requirements

• Successful candidates will be required to provide a satisfactory police check prior to commencement of employment.

Training and Benefits

• On-the-job health and safety training to ensure every team member has the support, resources, and knowledge they need to perform their role effectively and safely.
• Ensure you have what you need to work. This includes providing you with a free uniform.
• Receive free access to UTRCA Conservation Areas.

Apply Now!

To be considered, please submit your cover letter and resume to the UTRCA, in confidence, via: E-mail:          [email protected] Mail:              1424 Clarke Road, London, ON, N5V 5B9 Please indicate the position title “Customer Service Rep, FCA” in the subject line of your email.  We thank all individuals who expressed interest in this role. Please note, only those selected to move forward in the interview process will be contacted. We are committed to providing a diverse, inclusive, and equitable work environment that is free from discrimination and fosters belonging.  We encourage and welcome applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression. Accommodation is available and will be provided in all aspects of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation and as request by applicants.  Should you require accommodation in making an application, please contact UTRCA by phone at 519-451-2800 or at the email address above. Personal information collected in relation to the recruitment process is collected under the authority outlined in the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1) and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to: General Manager, Upper Thames River Conservation Authority, 1424 Clarke Road, London, ON N5V 5B9, 519-451-2800.

Maintenance, Fanshawe Conservation Area

Job Status: Seasonal Contract (ASAP to October 2026) Compensation: $20.23 (starting) to $24.80 per hour, plus 4% in vacation pay Vacancy Status: This posting is for an existing vacancy Hours of Work: Typically 35 hours per week (may include days, afternoons, nights, and weekends) Location: Fanshawe Conservation Area, London Application Closing Date: Open until position is filled. Applications will be reviewed as they are received. Have you always wanted to work with the Upper Thames River Conservation Authority? Do you want to work with a dynamic team of experts committed to improving environmental health? We have great news – now is your chance! The Maintenance position will help keep our Conservation Areas safe, clean, welcoming, and enjoyable for visitors. This is a hands-on role with outdoor work, supporting maintenance, visitor experience and environmental stewardship.

Responsibilities

• Perform a range of maintenance tasks including grass cutting, tree trimming, facility and trail maintenance, snow and ice removal, garbage and recycling collection, and other related duties, using provided equipment and training.
• Provide courteous and professional customer service and wear the issued UTRCA uniform as required while performing duties.
• Perform other related duties assigned by the Superintendent, consistent with the scope of the position and training provided.

Qualifications

• Completion of Grade 12, or an equivalent combination of education and relevant experience.
• Experience in conservation area maintenance, outdoor operations, or a related environment is an asset.
• Experience operating equipment such as trucks, tractors, riding mowers, grass trimmers, and hand tools is an asset; training will be provided for role-specific equipment.
• Effective verbal communication skills for interacting with team members and visitors; written communication skills relevant to the role.
• Ability to assist other staff in different areas of the conservation area when operationally required, within training and safety guidelines.
• Ability to work a variety of shifts, including days, afternoons, nights, and weekends.

 Certifications, Memberships, Licenses

• Valid Ontario Driver’s License and valid CPR/First Aid Certificate.

Background Check Requirements

• Successful candidates will be required to provide a satisfactory police check prior to commencement of employment.

Training and Benefits

• Paid Health and Safety, as well as position-specific task training. We want you to succeed and work safely!
• Ensure you have what you need to work. This includes providing you with a free uniform.
• Receive free access to UTRCA Conservation Areas.

Apply Now!

To be considered, please submit your cover letter and resume to the UTRCA, in confidence, via: E-mail:          [email protected] Mail:              1424 Clarke Road, London, ON, N5V 5B9 Please indicate the position title “Maintenance, FCA” in the subject line of your email.  We thank all individuals who expressed interest in this role. Please note, only those selected to move forward in the interview process will be contacted. We are committed to providing a diverse, inclusive, and equitable work environment that is free from discrimination and fosters belonging.  We encourage and welcome applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression. Accommodation is available and will be provided in all aspects of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation and as request by applicants.  Should you require accommodation in making an application, please contact UTRCA by phone at 519-451-2800 or at the email address above. Personal information collected in relation to the recruitment process is collected under the authority outlined in the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1) and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to: General Manager, Upper Thames River Conservation Authority, 1424 Clarke Road, London, ON N5V 5B9, 519-451-2800.

Maintenance, Pittock Conservation Area

Job Status: Seasonal Contract (August 24, 2026 – October 31, 2026) Compensation: $20.23 (starting) to $24.80 per hour, plus 4% in vacation pay Number of Positions: 1 existing vacancy Hours of Work: 35 hours per week (may include days, afternoons, nights, and weekends) Location: Pittock Conservation Area, Woodstock Application Closing Date: Open until position is filled. Applications will be reviewed as they are received. Have you always wanted to work with the Upper Thames River Conservation Authority? Do you want to work with a dynamic team of experts committed to improving environmental health? We have great news – now is your chance! The Maintenance position will help keep our Conservation Areas safe, clean, welcoming, and enjoyable for visitors. This is a hands-on role with outdoor work in spring and summer, supporting maintenance, visitor experience and environmental stewardship. Responsibilities

• Perform a wide range of maintenance tasks including grass cutting, tree trimming, facility and trail maintenance, snow and ice removal, garbage and recycling collection, and other related duties, using provided equipment and training.
• Provide courteous and professional customer service and wear the issued UTRCA uniform as required while performing duties.
• Perform other related duties assigned by the Superintendent, consistent with the scope of the position and training provided.

Qualifications

• Completion of Grade 12, or an equivalent combination of education and relevant experience.
• Experience in conservation area maintenance, outdoor operations, or a related environment is an asset.
• Experience operating equipment such as trucks, tractors, riding mowers, grass trimmers, and hand tools is an asset; training will be provided for role-specific equipment.
• Effective verbal communication skills for interacting with team members and visitors; written communication skills relevant to the role.
• Ability to assist other staff in different areas of the conservation area when operationally required, within training and safety guidelines.
• Ability to work a variety of shifts, including days, afternoons, nights, and weekends.

Certifications, Memberships, Licenses

• Valid Ontario Driver’s License and valid CPR/First Aid Certificate.

Background Check Requirements

• Successful candidates will be required to provide a satisfactory police check prior to commencement of employment.

Training and Benefits

• On-the-job health and safety training to ensure every team member has the support, resources, and knowledge they need to perform their role effectively and safely.
• Ensure you have what you need to work. This includes providing you with a free uniform.
• Receive free access to UTRCA Conservation Areas.

Apply Now! To be considered, please submit your cover letter and resume to the UTRCA, in confidence, via: E-mail:          [email protected] Mail:              1424 Clarke Road, London, ON, N5V 5B9 Please indicate the position title “Maintenance, PCA” in the subject line of your email.  We thank all individuals who expressed interest in this role. Please note, only those selected to move forward in the interview process will be contacted. We are committed to providing a diverse, inclusive, and equitable work environment that is free from discrimination and fosters belonging.  We encourage and welcome applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression. Accommodation is available and will be provided in all aspects of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation and as request by applicants.  Should you require accommodation in making an application, please contact UTRCA by phone at 519-451-2800 or at the email address above. Personal information collected in relation to the recruitment process is collected under the authority outlined in the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1) and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to: General Manager, Upper Thames River Conservation Authority, 1424 Clarke Road, London, ON N5V 5B9, 519-451-2800.

Security, Pittock Conservation Area

Job Status: Seasonal Contract (ASAP to October 2026)

Compensation: $22.62 (starting) to $27.71 per hour, plus 4% in vacation pay

Number of Positions: 1 existing vacancy

Hours of Work: 35 hours per week (may include days, afternoons, nights, and weekends)

Location: Pittock Conservation Area, Woodstock

Application Closing Date: Open until position is filled. Applications will be reviewed as they are received.

Have you always wanted to work with the Upper Thames River Conservation Authority? Do you want to work with a dynamic team of experts committed to improving environmental health? We have great news – now is your chance!

The Security position supports a safe and welcoming environment within the Conservation Areas by fairly and respectfully assisting with the enforcement of applicable legislation, policies, and regulations. This role involves public engagement, responding to concerns, and supporting park operations and customer service as needed.

Responsibilities

• Assist with the fair, respectful, and consistent enforcement of policies and regulations within the Conservation Areas to support a safe and welcoming environment.
• Assist with the enforcement of applicable legislation and policies, including the Conservation Authorities Act and Conservation Area Regulations, the Trespass to Property Act, Conservation Area policies, and relevant sections of the Criminal Code of Canada, in accordance with training and established procedures.
• Respond to concerns and complaints from the public, provide assistance as appropriate, and take action consistent with established policies, procedures, and training.
• Provide professional, courteous, and respectful service to the public while carrying out enforcement and operational responsibilities.
• Assist local Police Services and other enforcement agencies as required, within the scope of the position and in accordance with established protocols.
• Attend court proceedings when required, in accordance with assigned duties and training.
• Maintain a professional and respectful manner while wearing the issued UTRCA uniform, as required.
• Assist with general park and facility maintenance and perform other related duties as required, consistent with the scope of the position and training provided.
• Provide coverage for Customer Service Representative duties during scheduled breaks and lunches, as assigned.

Qualifications

• One-year certificate from an accredited College in a park, enforcement, or related discipline.
• Previous experience in enforcement, park operations, or a related operational environment is an asset.
• Experience operating a range of equipment and machinery is an asset; training will be provided for role-specific equipment.
• Effective verbal and written communication skills.
• Ability to work independently with limited supervision, as well as collaboratively as part of a team.
• Ability to assist other staff in different work areas of the conservation area as operationally required, within training and safety guidelines.
• Ability to work a variety of shifts, including days, afternoons, nights, and weekends.

Certifications, Memberships, Licenses

• Valid Ontario Security Guard License
• Vulnerable Persons Screening is required for this position
• Valid Ontario Driver’s License
• Current CPR/First Aid certification, or willingness to obtain prior to employment

Background Check Requirements

• Successful candidates will be required to provide a satisfactory police check prior to commencement of employment.

Training and Benefits

• Paid Health and Safety, as well as position-specific task training. We want you to succeed and work safely!
• Ensure you have what you need to work. This includes providing you with a free uniform.
• Receive free access to UTRCA Conservation Areas.

Apply Now!

To be considered, please submit your cover letter and resume to the UTRCA, in confidence, via:

E-mail: [email protected]

Mail: 1424 Clarke Road, London, ON, N5V 5B9

Please indicate the position title “Security, PCA” in the subject line of your email.  While we thank all applications for their interest in the position, only those applications selected for an interview will be contacted.

We are committed to providing a diverse, inclusive, and equitable work environment that is free from discrimination and fosters belonging.  We encourage and welcome applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression.

Accommodation is available and will be provided in all aspects of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation and as request by applicants.  Should you require accommodation in making an application, please contact UTRCA by phone at 519-451-2800 or at the email address above.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1) and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to: General Manager, Upper Thames River Conservation Authority, 1424 Clarke Road, London, ON N5V 5B9, 519-451-2800.

Security, Fanshawe Conservation Area 

Job Status: Seasonal Contract (ASAP to October 23, 2026)   Compensation: $22.62 (starting) to $27.71 per hour, plus 4% in vacation pay Number of Positions: 1 seasonal vacancy  Hours of Work: 35 hours per week (may include days, afternoons, nights, and weekends)  Location: Fanshawe Conservation Area, London  Application Closing Date: Open until position is filled. Applications will be reviewed as they are received.  Have you always wanted to work with the Upper Thames River Conservation Authority? Do you want to work with a dynamic team of experts committed to improving environmental health? We have great news – now is your chance!  The Security position supports a safe and welcoming environment within the Conservation Areas by fairly and respectfully assisting with the enforcement of applicable legislation, policies, and regulations. This role involves public engagement, responding to concerns, and supporting park operations and customer service as needed.    Responsibilities 

• Assist with the fair, respectful, and consistent enforcement of policies and regulations within the Conservation Areas to support a safe and welcoming environment.  

• Assist with the enforcement of applicable legislation and policies, including the Conservation Authorities Act and Conservation Area Regulations, the Trespass to Property Act, Conservation Area policies, and relevant sections of the Criminal Code of Canada, in accordance with training and established procedures.  

• Respond to concerns and complaints from the public, provide assistance as appropriate, and take action consistent with established policies, procedures, and training.  

• Provide professional, courteous, and respectful service to the public while carrying out enforcement and operational responsibilities.  

• Assist local Police Services and other enforcement agencies as required, within the scope of the position and in accordance with established protocols.  

• Attend court proceedings when required, in accordance with assigned duties and training.  

• Maintain a professional and respectful manner while wearing the issued UTRCA uniform, as required. 

• Assist with general park and facility maintenance and perform other related duties as required, consistent with the scope of the position and training provided.  

• Provide coverage for Customer Service Representative duties during scheduled breaks and lunches, as assigned.  

Qualifications 

• One-year certificate from an accredited College in a park, enforcement, or related discipline.  

• Previous experience in enforcement, park operations, or a related operational environment is an asset.  

• Experience operating a range of equipment and machinery is an asset; training will be provided for role-specific equipment.  

• Effective verbal and written communication skills. 

• Ability to work independently with limited supervision, as well as collaboratively as part of a team.  

• Ability to assist other staff in different work areas of the conservation area as operationally required, within training and safety guidelines.  

• Ability to work a variety of shifts, including days, afternoons, nights, and weekends.  

 Certifications, Memberships, Licenses 

• Valid Ontario Security Guard License 

• Vulnerable Persons Screening is required for this position  

• Valid Ontario Driver’s License 

• Current CPR/First Aid certification, or willingness to obtain prior to employment 

Background Check Requirements 

• Successful candidates will be required to provide a satisfactory police check prior to commencement of employment.  

Training and Benefits 

• On-the-job health and safety training to ensure every team member has the support, resources , and knowledge they need to perform their role effectively and safely.  

• Ensure you have what you need to work. This includes providing you with a free uniform. 

• Receive free access to UTRCA Conservation Areas. 

Apply Now!  To be considered, please submit your cover letter and resume to the UTRCA, in confidence, via:  E-mail: [email protected]  Mail: 1424 Clarke Road, London, ON, N5V 5B9 Please indicate the position title “Security, FCA” in the subject line of your email.  We thank all individuals who expressed interest in this role. Please note, only those selected to move forward in the interview process with be contacted.    We are committed to providing a diverse, inclusive, and equitable work environment that is free from discrimination and fosters belonging.  We encourage and welcome applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression.  Accommodation is available and will be provided in all aspects of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation and as request by applicants.  Should you require accommodation in making an application, please contact UTRCA by phone at 519-451-2800 or at the email address above.     Personal information collected in relation to the recruitment process is collected under the authority outlined in the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1) and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to: General Manager, Upper Thames River Conservation Authority, 1424 Clarke Road, London, ON N5V 5B9, 519-451-2800.